Business Performance Improvement Technologies - an Introduction

ISO 9001

Context

ISO9000 is a family of standards for quality management systems, and ISO9001 is one of those standards.

There is a great deal of misunderstanding surrounding the whole ISO9000 topic; ISO9000 is not any kind of a guarantee of product or service quality. A company can be ISO9001 certified and produce appalling products with awful service.

Rather, the ISO9001 validates (certifies) that formalized business procedures are being used i.e. formal procedures have been defined, processes are being monitored, appropriate records are being maintained, output is being checked for defects and appropriate corrective action is being taken, etc. One outcome of which is almost always that quality does improve, of course.

ISO 9001 Compliant Program: Steps to Build   by Chris Anderson


Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. And this could make sure your business gets the desired results.

Shift Focus to Performance

Developing, implementing and maintaining your ISO 9001 program can be crucial to the core issues of a business. The focus is designed to help:

.Satisfy customer requirements for compliance
.Increase profits with more contracts
.Save money through efficiency

But to do this you need to put a framework in place that spotlights performance and performance improvement.

Get Management Support

To effectively build a program and meet the requirements, your organization should carry out a strong process:

.Management Decision and Commitment
.Adequate Training and Evaluation
.Compliance with Appropriate Standards
.Audit and Registration

Once you've identified your company's need for compliance, it is essential for top management to get on board. Management can ensure that quality is documented, demonstrable, effective and maintained.

Review and Maintain Standards

The appropriate personnel should then review the standards for their industry and work to meet those requirements with organized documentation. Personnel can then develop, implement and maintain a set of quality systems and procedures to satisfy the ISO 9001 requirements.

Plan and Develop Your Program

To build a program and meet the requirements, your organization can begin with effective training for how to create well-defined processes. You will first want to learn how to identify the objectives necessary to deliver top results. And then you will be ready to put those processes to work.

Monitor and Improve Your Program

After you've implemented the ISO program, you should monitor and measure the processes against your own objectives. You can build an effective management system that objectively shows what you're doing right and wrong. To learn how, you can take advantage of an Internal Auditor skills class and learn how to bridge the gap and move toward continual performance improvement.

Improve Process Performance

With ISO 9001 compliance you can improve the overall process performance of your business. And this can save money while satisfying your customers and increasing profit.

About the Author

Chris Anderson is co-author of policies and procedures manual products, producing the layout, process design and implementation of the information to increase performance. He is currently the Managing Director of Bizmanualz, Inc.
Visit: Bizmanualz, Inc.

 
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